Bilingual Spanish/English Patient Service Specialist

May 14, 2026 Auto Import

Job Summary<div>The Patient Service Specialist plays a vital role in ensuring a positive experience for patients within a healthcare setting. We are looking for a cheerful, polite, professional Remote Patient Service Specialist (Full Time) to collaborate closely with other team members to provide outstanding service to patients and healthcare providers for a rapidly growing cardiology practice in Florida. The Patient Services Specialist will help patients with cardiology care by scheduling appointments and in-office testing. This role also assists with patient requests by answering questions or warmly transferring them to other staff members who specialize in the requested area. To be a successful patient services representative, you should be customer-focused, meticulous, and efficient. Training will vary depending on location. Miami area candidates will have firsthand training on-site. </div> Duties<ul style="margin-bottom:11px;"><li style="text-align:justify;margin-bottom:11px;">Answer inbound calls and schedule office appointments and answer questions for new and established patients.</li><li style="text-align:justify;margin-bottom:11px;">Engage in active listening with callers, confirming or clarifying information and diffusing anxiety, as needed.</li><li style="text-align:justify;margin-bottom:11px;">Utilize software, databases, scripts, and tools as directed in formal training and regular coaching.</li><li style="text-align:justify;margin-bottom:11px;">Route calls the appropriate personnel, as needed.</li><li style="text-align:justify;margin-bottom:11px;">Coordinate hospital consults with practice offices.</li><li style="text-align:justify;margin-bottom:11px;">Build professional relationships with patients and other call center team members based on trust and reliability.</li><li style="text-align:justify;margin-bottom:11px;">Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service. (Trained Staff Take 100+ Calls Per Day)</li><li style="text-align:justify;margin-bottom:11px;">Make recommendations for appointment times, providers, and locations that may better suit patient needs.</li><li style="text-align:justify;margin-bottom:11px;">Learn about recent technologies and workflows. Information is always evolving so staff must keep current.</li><li style="text-align:justify;margin-bottom:11px;">Other related duties, as assigned. General knowledge of Microsoft Excel is helpful if you complete special projects, this is not a requirement of the position.</li></ul>Qualifications<ul style="margin-bottom:11px;"><li style="text-align:justify;margin-bottom:11px;">Applicants must be Bilingual in Spanish and English.</li><li style="text-align:justify;margin-bottom:11px;">Prefer healthcare focused call center experience or call center professionals accustomed to delivering a great caller experience in a high-volume setting.</li><li style="text-align:justify;margin-bottom:11px;">Prefer medical office staff accustomed to a fast-paced office where they made patient appointments and multi-task in a large office or high-volume setting.</li><li style="text-align:justify;margin-bottom:11px;">Should feel confident in their ability once trained to take 100+ calls per day, this is a fast-paced environment.</li><li style="text-align:justify;margin-bottom:11px;">Familiarity with medical terminology is extremely helpful for effective communication with patients and healthcare providers.</li><li style="text-align:justify;margin-bottom:11px;">Strong organizational skills with the ability to manage multiple tasks efficiently.</li><li style="text-align:justify;margin-bottom:11px;">Excellent people skills to foster positive relationships with patients and team members.</li><li style="text-align:justify;margin-bottom:11px;">Proficient in using office equipment and software related to medical administrative support. Athena appointment software knowledge a plus.</li><li style="text-align:justify;margin-bottom:11px;">Ability to work quickly while maintaining accuracy.</li><li style="text-align:justify;margin-bottom:11px;">Must have High-Speed Internet service connected to a modem. Internet speed of 25MBPS download and 5MBPS upload is a requirement of employment. Candidates must provide proof of internet speed. They will need to have their own desk, chair. The employer provides all necessary technical equipment. </li><li style="text-align:justify;margin-bottom:11px;">Remote employees must have a quiet place to work free of distractions.</li><li style="text-align:justify;margin-bottom:11px;">New employees must live in Florida. Training is 2-3 weeks depending on prior experience.</li></ul>This position offers an opportunity to contribute significantly to patient care while working in a supportive team environment. If you are enthusiastic about helping others and have the necessary qualifications, we encourage you to apply for the Remote Patient Services Representative role. Job Type: Full-time Pay: $17.50 - $19.00 per hour (Salary is based on experience.) Expected hours: forty per week. Benefits:<ul style="margin-bottom:11px;"><li style="margin-bottom:11px;">401(k)</li><li style="margin-bottom:11px;">401(k) matching</li><li style="margin-bottom:11px;">Dental insurance</li><li style="margin-bottom:11px;">Health insurance</li><li style="margin-bottom:11px;">Life insurance</li><li style="margin-bottom:11px;">Paid time off</li><li style="margin-bottom:11px;">Vision insurance</li></ul>Schedule:<ul style="margin-bottom:11px;"><li style="margin-bottom:11px;">8-hour shift (Shift will be assigned between the hours of 8:00 am and 5:00 pm)</li><li style="margin-bottom:11px;">Monday to Friday</li><li style="margin-bottom:11px;">No weekends</li></ul>Experience:<ul style="margin-bottom:11px;"><li style="margin-bottom:11px;">Medical: 1 year (Preferred)</li></ul>Work Location: Remote

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