Call Center Representative - 0516

<h1>Call Center Representative - 0516</h1><p><strong>Application Deadline: </strong> 5 June 2026</p><p><strong>Department: </strong>Federal Services</p><p><strong>Employment Type: </strong>Full Time</p><p><strong>Location: </strong>Remote</p><p><strong>Compensation: </strong>$16.61 / hour</p><br><br><h3>Description</h3><div>TeleSolv Consulting has immediate opportunities to work with the Federal Government as an <strong>Outreach Analyst/Call Center Rep</strong> in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. </div><div><br></div><div> <strong>This is a remote role, and all applicants must be willing/able to work various shifts between 9 am and 9 pm covering Eastern, Central, Mountain, and Pacific Time Zones in the US.</strong> Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. <strong>This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months. All qualified candidates must live and work within the state of Texas at one of the locations listed.</strong> </div><div><br></div><div><strong>El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX </strong></div><br><br><h3>Key Responsibilities:</h3><ul> <li>Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.</li> <li>Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.</li> <li>Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.</li> <li>Document all interactions accurately in the company's system for tracking and auditing purposes.</li> <li>Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.</li> <li>Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.</li> <li>Maintain confidentiality and follow all required data protection guidelines during customer interactions.</li> </ul><br><br><h3>Qualifications:</h3><ul> <li>Must be a U.S Citizen</li> <li>High School Diploma or GED </li> <li><strong>MUST hold an active secret clearance or have held one in the past</strong></li> <li>At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.</li> <li>Strong written and verbal communication skills, with a focus on delivering clear and accurate information.</li> <li>Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.</li> <li>Ability to remain calm, professional, and solution-focused during high-stress situations.</li> <li>Self-discipline and time management skills, necessary for working independently in a remote setting</li> </ul><div> <br><strong>Preferred Requirements</strong>:</div><ul> <li>Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required.</li> <li>Experience working in a virtual team or prior remote work experience is a plus.</li> <li>Bilingual (English/Spanish) candidates are preferred due to the diverse customer base</li> </ul><div><br></div>