Client Success Manager

<p><span style="color: rgb(27, 54, 100); font-size: 24pt; font-weight: bold">Client Success Manager</span><br></p> <p>Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.</p> <p><br></p> <p><span style="color: rgb(27, 54, 100); font-size: 18pt; font-weight: 600">Role Responsibilities</span></p> <p><span style="font-size: 12pt; font-weight: 300">As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to: </span></p> <ul> <li><span style="font-size: 12pt; font-weight: 300">Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications </span></li> <li><span style="font-size: 12pt; font-weight: 300">Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects</span></li> <li><span style="font-size: 12pt; font-weight: 300">Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker</span></li> <li><span style="font-size: 12pt; font-weight: 300">Use tools to document activities and codify decision points and milestones</span></li> <li><span style="font-size: 12pt; font-weight: 300">Follow internal processes to track, manage, and respond to client inquiries and product feedback </span></li> <li><span style="font-size: 12pt; font-weight: 300">Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients </span></li> <li><span style="font-size: 12pt; font-weight: 300">Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells</span></li> <li><span style="font-size: 12pt; font-weight: 300">Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts </span></li> <li><span style="font-size: 12pt; font-weight: 300">Other duties as assigned that contribute to Virtual Peaker’s success</span></li> </ul> <p><br></p> <p><span style="color: rgb(27, 54, 100); font-size: 18pt; font-weight: 600">Education & Experience</span><br></p> <ul> <li><span style="font-size: 12pt; font-weight: 300">Bachelor's degree from an accredited institution</span></li> <li><span style="font-size: 12pt; font-weight: 300">4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof</span></li> <li><span style="font-size: 12pt; font-weight: 300">Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources</span></li> <li><span style="font-size: 12pt; font-weight: 300">Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot</span></li> <li><span style="font-size: 12pt; font-weight: 300">Experience with Google Suite, Slack, and other online collaboration tools </span></li> <li><span style="font-size: 12pt; font-weight: 300">A collaborative and growth-oriented mindset that is motivated to learn new things quickly</span></li> <li><span style="font-size: 12pt; font-weight: 300">A sense of ownership and pride in one’s performance and impact on the company’s success</span></li> <li><span style="font-size: 12pt; font-weight: 300">Critical thinking and problem-solving skills</span></li> </ul> <ul> <li><span style="font-size: 12pt; font-weight: 300">Strong organizational skills, including project and process management</span></li> <li><span style="font-size: 12pt; font-weight: 300">Remote work experience and ability to travel for conferences, client visits, and company gatherings</span></li> </ul> <p><br></p> <p><span style="color: rgb(27, 54, 100); font-size: 18pt; font-weight: 600">What You Can Expect</span><br></p> <ul> <li><span style="font-size: 12pt; font-weight: 300">Full remote position, with remote-work stipend.</span></li> <li><span style="font-size: 12pt; font-weight: 300">Competitive salary + Equity</span></li> <li><span style="font-size: 12pt; font-weight: 300">A collaborative workplace, which will challenge you and celebrate your work</span></li> <li><span style="font-size: 12pt; font-weight: 300">Full benefits medical, dental, vision, 401k</span></li> <li><span style="font-size: 12pt; font-weight: 300">Generous vacation time, sick leave, and holidays</span></li> <li><span style="font-size: 12pt; font-weight: 300">Diverse and inclusive community for everyone</span></li> </ul> <p><br></p> <p><span style="color: rgb(27, 54, 100); font-size: 18pt; font-weight: 600">Interested?</span><br></p> <p><span style="color: rgb(0, 0, 0); font-size: 12pt">Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.</span><br></p> <p><br></p> <p><span style="color: rgb(0, 0, 0); font-size: 12pt"><span style="font-weight: bold">Competitive Salary</span><br><span style="font-weight: bold">Benefits</span>: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.</span></p> <p><br></p><br><hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Location</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Louisville, Kentucky (Remote)</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Department</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Client Success</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Employment Type</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Full-Time</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Minimum Experience</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Mid-level</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Compensation</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">$</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>