Customer Operations Specialist (100% Remote) – Amazon Store

We're excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.https://www.usfoods.com/careers/job-application-accomodation.htmlNOTE: Before you begin your internal job search, please review the criteria you will need to start the process.This position has been segmented "Remote Anywhere" meaning the work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories. The Cust Ops Specialist provides technical pricing support for local, regional, and national customer concepts in Customer Operations and is considered a Subject Matter Expert (SME) responsible for complex tasks and processes. Customer Operations Specialist provides contract consistency, maintenance of customer master database, adheres to compliance standards, and delivers exceptional customer experience with an important level of precision and accuracy.BECOME A US FOODS® ASSOCIATE!Ready to build a career with a company that's leading the foodservice industry?We help YOU make it! ScheduleMon - Fri8 hour day with start time flexible between 5 am - 8 am AZ timeBenefits: Full US Foods Benefits - DAY 1!medical, dental, vision, 401K, life insurance, and much more!US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. Essential Duties and ResponsibilitiesSubject matter expert in vendor agreements, pricing documentation, incentive documentation, maintenance of customer master database and/or contract documentation. Use critical thinking and in-depth understanding of processes and best practices to make independent decisions and work on more complex requests from internal/external stakeholders.Research, provide support, and resolve multifaceted 2nd tier pricing inquiries and/or audits, troubleshoot price calculations, perform contract linkages, and conduct in-depth analysis of pricing methodologies and procedures.Partner with stakeholders to calculate sell price or apply markup to achieve desired sell price with 2nd tier pricing and customers, as needed. Notify Sales or Market Pricing Teams if desired sell price cannot be achieved.Provide Leads with support on multiple tasks including associate training and mentorship and drafting and maintaining SOPs/reference documents/CAMS to manage workload.Assist and support team Lead with high-profile and/or cross-functional ad hoc projects such as acquisitions, market transfers, and revenue management requests.Cross functionally trained to assist other Customer Operations pricing teams during peak business periods.Other duties at various complexities as assigned by management.Wireless Reimbursement:Not eligible for reimbursement unless required by state of residence.Segmentation:Remote Relationships:Internal: Sales, Market Pricing team, Finance, Revenue Management, Category Management, Acquisition, Vendor Operations, Supplier Income and Billing, PIM (Product Information Management), Business development, Electronic Data Invoicing team, Robotic Process Automation, Market Bid team, Legal, Credit team, and other internal stakeholdersExternal: Vendors, Brokers, Customers Education/Training:Bachelor's degree or equivalent experience requiredExperience/Qualifications:1 year experience in vendor agreements or contract administration with a solid understanding of US Foods pricing rules, concepts, and processes required.2 years' experience utilizing MS Office including Outlook (experience in a shared or collaborative inbox environment preferred) and strong Excel skills for data manipulation (ability to utilize filters on large data sets, and create pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, TEXT required).Experience creating and/or utilizing macros is preferred.Experience with two or more of the following: PeopleSoft/ CASIS/ PRISM/ PRIME/ MDM/ Tandem/ Discoverer/ Invoice Search Retrieval required.Experience with loading exceptionally detailed entries into a database system is preferred.Experience in process or continuous improvement and the identification of waste preferred.Knowledge/Skills/Abilities:Demonstrate strong and proficient computer skills with the ability to work within multiple screens using various applications concurrently required.Demonstrate effective verbal and written communication skills with the ability to adapt communication styl