[Hiring] Inbound Customer Service Agent @GE Appliances, a Haier company

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Role Description

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales. Responsibilities include:

  • Identifying opportunities to upsell products and services.
  • Providing product information, registration support, and service inquiries.
  • Resolving owner issues through troubleshooting, sales, service, and referrals.
  • Utilizing multiple Windows-based programs and internal applications.
  • Creating, updating, and retrieving owner records.
  • Providing feedback to Quality and Training.
  • Adhering to safety policies and procedures.
  • Supporting other parts of the business as directed.

Qualifications

  • One-year relevant working experience in a customer service or sales environment.
  • Strong initiative and ability to resolve owner issues.
  • Ability to research, analyze data, and make sound decisions.
  • Excellent verbal, written, and interpersonal skills.
  • Familiarity with web-based systems for troubleshooting and resolution.
  • Computer skills including MS Office Suite.

Requirements

  • Dedicated work area that is quiet and spacious for ASI-provided equipment.
  • Local internet provider and an ethernet connection (no Satellite, Pre-paid, or DSL).
  • Internet Speed Requirements:
    • Ping 50 Mbps or lower.
    • Download 50 Mbps or higher.
    • Upload 15 Mbps or higher.

Benefits

  • Paid on-the-job training and mentoring.
  • Work-from-home opportunity (equipment provided).
  • No weekend shifts.
  • Paid time off.
  • Medical, dental, vision, and prescription benefits eligibility on day one of employment.
  • 401(k) program with company match.
  • Short-term and long-term disability.
  • Life insurance.
  • Appliance discount program.
  • Tuition reimbursement.
  • Gym membership reimbursement.
  • Career growth opportunities.
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