Member Service Representative / Sales Representative - Cadence
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Member Service Representative - Night/Weekend Availability
Join the Mountainside Fitness Team
Why Mountainside Fitness?
At Mountainside Fitness, we believe our employees are our greatest asset. We offer an exceptional work environment and a benefits package designed around your lifestyle:
● Complimentary gym Membership plus deep personal training discounts
● Onsite childcare — bring your kids to work with you
● Consistent schedules that stay the same week to week — no surprises
● Flexible pay for hourly employees — access your earnings when you need them
● Real growth opportunities — 100% of our General Managers were promoted from within
Compensation
This role offers a competitive package combining an hourly base wage plus commission — rewarding you for both your time and your results.
Key Responsibilities
Membership Sales & Tours
▪ Guide prospective Members through club tours using the tour check sheet, providing accurate and thorough information
▪ Ensure every toured prospect completes a guest/prospect card with signature
▪ Accurately enter all tour and prospect data into the club management system
▪ Schedule fitness assessments for new and prospective Members
▪ Conduct timely follow-up courtesy calls to prospects and Members
▪ Handle membership cancellation requests professionally, exploring Member concerns with tact and care
Member Service & Operations
▪ Deliver excellent, friendly service to all Members and guests
▪ Accurately charge and collect fees for guest passes, memberships, and services
▪ Complete all required paperwork — agreements, cancellations, holds, and billing adjustments — accurately and thoroughly
Professionalism & Attendance
▪ Arrive on time and prepared for each shift (10 minutes early is encouraged)
▪ Maintain a professional, conservative appearance in accordance with club dress policy
▪ Minimize absenteeism; follow department protocol for time-off requests, shift changes, and illness
▪ Adhere to all policies and procedures outlined in the Employee Handbook
▪ Work toward goals set by the Sales Manager, including sign-up and fitness assessment targets
▪ Perform other job-related duties as assigned
Ready to grow with us? Apply today and become part of the Mountainside family.