Product Operations Technical Support, Precision Engagement Systems

Description:

• Lead sustainment efforts for Bolt and Anvil deployments in support of customer missions and delivered capabilities.
• Triage, diagnose, and root cause product incidents, then drive postmortem actions through resolution.
• Conduct log reviews, diagnostics, and system management using Linux and command-line tools to resolve issues.
• Improve fleet observability and health telemetry in partnership with cross-functional teams.
• Collect, organize, and analyze system failure data to identify trends and support proactive sustainment processes.
• Support global customers by managing incidents and concerns, and providing timely communication and mitigation updates.
• Translate customer feedback into actionable capability requirements, product performance indicators, and desired functionality.
• Bridge understanding between engineering teams and warfighters by maintaining awareness of product specifications.
• Coordinate technical and non-technical efforts across business, engineering, and sustainment functions to maximize capability availability.
• Travel as required to support customer needs and operations.

Requirements:

• BA/BS with 5+ years of professional experience, or 8+ years of relevant operational experience in lieu of a degree.
• Eligible to obtain and maintain a U.S. Secret Security clearance; prior clearances or background investigations are a plus.
• Demonstrated experience as a self-starter who can identify and resolve issues independently.
• Strong problem-solving ability in unstructured situations at the interface of hardware, software, and networking.
• Proven ability to master a technical system and support it in operational environments.
• Proven leadership experience with the ability to influence cross-functional teams and mentor junior personnel.
• Excellent written, visual, and verbal communication skills.
• Prior combat arms, aviation, or ordnance-related military occupational specialty preferred.
• Experience supporting or deploying UAS, especially Group 2/3 systems or loitering munitions, preferred.
• Experience with observability tooling such as Grafana and software development tools such as Git and Jira preferred.
• Willingness to work non-standard hours and weekends as needed.
• Defense and/or STEM background preferred.

Benefits:

• Base salary range of $98,000 to $130,000 USD.
• Highly competitive equity grants included in the majority of full-time offers.
• Top-tier benefits package for full-time employees.
• Comprehensive benefits available at little to no cost to employees.
• Support for health, recovery, and future needs through Anduril’s employee benefits program.