PSID Case Assigner

May 14, 2026 Auto Import

<h1 style="margin: 0in 0in 0.2pt -0.25pt; text-indent: -0.5pt; line-height: 103%; font-size: 10pt; font-family: Calibri, sans-serif; color: black;">Summary</h1> The PSID Case Assigner is responsible for assigning Case Assignment Sheets to investigators in the field. A successful Case Assigner I must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: <ul style="margin-top: 0in; margin-bottom: 1.65pt;"> <li style="margin: 0in 0in 1.65pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Assign case assignment sheets for their designated region to investigators in the field. <ul style="list-style-type: circle; margin-top: 0in; margin-bottom: 1.45pt;"> <li style="margin: 0in 0in 1.45pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Call, discuss and assign work to Investigators.</li> <li style="margin: 0in 0in 1.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Analyze and apply appropriate due dates for investigators in compliance with ADC policies and ensure timely completion of investigations within the agency due date. Input drive time and minimum mileage for investigators in compliance with ADC policies.</li> <li style="margin: 0in 0in 1.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Request temporary duty yonder (TDY) for investigators in compliance with ADC policies.</li> <li style="margin: 0in 0in 1.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Develop strong working relationships with investigators.</li> <li style="margin: 0in 0in 1.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Properly input case codes and case notes.</li> <li style="margin: 0in 0in 1.9pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensure a wide distribution of case work to multiple investigators in a local area.</li> </ul> </li> <li style="margin: 0in 0in 1.6pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Conduct reassignments and assign new leads at the request of the case assignments lead or contract lead the same day the request is received and with the shortest due date possible, not to exceed the agency due date.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Promptly report security incidents or Personally Identifiable Information (PII) violations.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Organize time and resources to ensure timely assignments of investigations.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Maintain a working knowledge of Roadrunner.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Quickly troubleshoot issues as they arise.</li> <li style="margin: 0in 0in 1.55pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor. <ul style="list-style-type: circle; margin-top: 0in; margin-bottom: 1.55pt;"> <li style="margin: 0in 0in 1.55pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Request training as needed from their supervisor, PSID quality operations manager, or ADC LTD NM Training Department.</li> </ul> </li> <li style="margin: 0in 0in 1.6pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Assist with projects and process improvement at the direction of their supervisor.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Coordinate with PSID and ADC LTD NM personnel as necessary.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Perform all other duties as assigned.</li> </ul> <h1 style="margin: 0in 0in 1.6pt -0.25pt; text-indent: -0.5pt; line-height: 103%; font-size: 10pt; font-family: Calibri, sans-serif; color: black;">Performance Metrics</h1> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Subject to incoming case volumes: <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Assign 175 allotted hours per day for baseline productivity</li> </ul> </li> </ul> <ul style="margin-top: 0in; margin-bottom: 1.35pt;"> <li style="list-style: none; margin: 0in 138.85pt 1.35pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;"> <ul style="list-style-type: circle; margin-top: 0in; margin-bottom: 1.35pt;"> <li style="margin: 0in 138.85pt 1.35pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Assign 225 allotted hours per day on average for mid-range productivity</li> <li style="margin: 0in 138.85pt 1.35pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Assign 275 allotted hours per day on average for high productivity Or maintain a queue of zero unassigned case parts within designated region.</li> </ul> </li> </ul> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Assign 90% of incoming cases within three days of receipt from the customer.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Assignments made with adequate due dates so cases are closed on time.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Fewer than 1% of assignment activity contains significant deficiencies.</li> </ul> <h1 style="margin: 0in 0in 1.55pt -0.25pt; text-indent: -0.5pt; line-height: 103%; font-size: 10pt; font-family: Calibri, sans-serif; color: black;">Education, Experience and Skills</h1> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ability to maintain a professional demeanor.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Familiarity with Microsoft Excel and computer databases. <ul style="list-style-type: circle; margin-top: 0in; margin-bottom: 1.95pt;"> <li style="margin: 0in 0in 1.95pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Proficiency in common workplace hardware and software.</li> </ul> </li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Excellent organization and prioritization skills.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Strong analytical skills and detailed-oriented.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Strong verbal and written communication skills. <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Highly technical writing, proofreading, and editing skills.</li> <li style="margin: 0in 0in 1.95pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Strong customer service and interpersonal skills.</li> </ul> </li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Extensive knowledge of ADC LTD NM contracts and contractual requirements. <ul style="list-style-type: circle; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.</li> <li style="margin: 0in 0in 1.4pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Thorough understanding of ADC LTD NM investigative systems, process and procedures.</li> <li style="margin: 0in 0in 0.25pt 0px; line-height: 112%; font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Familiarity with federal and ADC LTD NM security standards.</li> </ul> </li> </ul> Supervisory Responsibility This position does not carry any supervisory responsibilities. <h1 style="margin: 0in 0in 0.2pt -0.25pt; text-indent: -0.5pt; line-height: 103%; font-size: 10pt; font-family: Calibri, sans-serif; color: black;">Work Authorization/Security Clearance</h1> Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position. <h1 style="margin: 0in 0in 0.2pt -0.25pt; text-indent: -0.5pt; line-height: 103%; font-size: 10pt; font-family: Calibri, sans-serif; color: black;">Position Type/Expected Hours of Work</h1> This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval. <h1 style="margin: 0in 0in 0.2pt -0.25pt; text-indent: -0.5pt; line-height: 103%; font-size: 10pt; font-family: Calibri, sans-serif; color: black;">Work Environment & Physical Demands</h1> While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone. <h1 style="margin: 0in 0in 0.2pt -0.25pt; text-indent: -0.5pt; line-height: 103%; font-size: 10pt; font-family: Calibri, sans-serif; color: black;">Probation</h1> Six-month probation at start of initial employment and/or when position is new for the employee. Travel None. <h1 style="margin: 0in 0in 0.2pt -0.25pt; text-indent: -0.5pt; line-height: 103%; font-size: 10pt; font-family: Calibri, sans-serif; color: black;">Benefits</h1> Full benefit package as outlined per ADC policies and procedures. Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure. ADC LTD NM is not responsible for any errors or omissions that may be expressed with the information provided. ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.

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