[Remote] Employee Benefits Account Manager

Note The job is a remote job and is open to candidates in USA. ADP is a comprehensive global provider of cloud-based human capital management solutions. The Employee Benefits Account Manager will manage a book of Group Health Insurance clients, serving as a subject matter expert and ensuring client satisfaction through proactive support and relationship management. Responsibilities You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie quoting, upselling, remarketing) You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics Skills At least 2-3 years of related insurance experience Life & Health Insurance Producer License Previous insurance industry experience with a brokerage or agency environment Experience with Benefits Administration platforms Ease, Employee Navigator, Flock Experience with insurance quoting platforms Zywave Relationship/Account management experience Demonstrated proficiency in managing client relationships with multiple products Extensive experience building relationships and understanding a client's needs Prior experience managing service recovery Expert knowledge of ADP's infrastructure and ADP's traditional and new product/services in business processing and outsourcing Benefits Medical Dental Vision Life Insurance Matched Retirement Savings Wellness Program Short-and Long-Term Disability Charitable Contribution Match Holidays Personal Days & Vacation Paid Volunteer Time Off Company-paid time off for volunteering for causes you care about Best-in-class benefits start on Day 1 Ongoing training, development, and mentorship opportunities A culture that values equity, inclusion, and belonging Business Resource Groups where you can connect globally with networks and allies Opportunities to progress your career in an agile, dynamic environment Focus on your mental health and well-being Company Overview Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. It was founded in 1949, and is headquartered in Roseland, New Jersey, USA, with a workforce of 10001+ employees. Its website is https//www.de-adp.com/. Company H1B Sponsorship ADP has a track record of offering H1B sponsorships, with 38 in 2026, 531 in 2025, 386 in 2024, 340 in 2023, 523 in 2022, 342 in 2021, 353 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job