Remote Front Desk Coordinator

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:black;font-size:11pt;white-space:pre-wrap;">POSITION SUMMARY:</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">Provides remote after-hours administrative support to providers and office operations, including answering incoming calls, triaging and documenting messages, scheduling appointments, and assisting patients with general inquiries. Responsible for maintaining accurate data entry, conducting patient account follow-up, and assisting with reports as needed.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">DUTIES AND RESPONSIBILTIES</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Answer and screen high-volume incoming calls in a courteous and professional manner during after-hours operations, documenting and relaying messages to providers and appropriate personnel.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Schedule patient appointments and procedures according to established policies and procedures.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Assist patients remotely with appointment coordination, registration updates, and general inquiries.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Obtain and verify accurate patient demographic and insurance information while ensuring required documentation is complete.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Verify patient account balances, review refunds for accuracy, and communicate outstanding balances to patients as needed.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Maintain and update patient records within the EMR system, including scanning and attaching documentation electronically.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Prepare and review patient charts electronically in advance of appointments as needed.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Create, transcribe, and distribute letters, forms, and other documentation as requested.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Maintain confidentiality of patient information in accordance with HIPAA guidelines.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Ensure accuracy and efficiency in all remote front desk operations and administrative tasks.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:10pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Perform additional remote administrative duties and responsibilities as assigned.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:black;font-size:11pt;white-space:pre-wrap;">QUALIFICATIONS/ REQUIREMENTS </strong></b><b><strong style="white-space:pre-wrap;"> </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">High school diploma or GED.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Minimum of 2 years of experience in a medical office, front office or scheduling experience.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;"> </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Work Schedule & Availability:</strong></b><br><span style="font-size:11pt;white-space:pre-wrap;">This position provides remote after-hours support with shifts available during the following timeframes:</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:10pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Monday – Friday: 5:00 PM – 12:00 AM</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:10pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Saturday: 8:00 AM – 5:00 PM</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:10pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="font-size:11pt;white-space:pre-wrap;">Sunday: 8:00 AM – 5:00PM</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">Candidates must be available to work a minimum of 18 hours per week. Schedules may vary based on operational needs and coverage.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:black;font-size:11pt;white-space:pre-wrap;"> </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:black;font-size:11pt;white-space:pre-wrap;">REQUIREMENTS FOR LEVEL I STATUS:</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the need for additional supervision</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:black;font-size:11pt;white-space:pre-wrap;">PERFORMANCE REQUIREMENTS</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Knowledge of clinic policies, procedures, and remote front desk workflows.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Knowledge of computer programs, EMR systems, and remote communication platforms.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Knowledge of basic arithmetic to perform calculations, reconcile balances, and process information accurately.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Preferred: Bilingual proficiency in English and Spanish</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Skill in operating remote office technology and computer equipment.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Skill in maintaining accurate electronic records and documentation.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Skill in handling high-volume incoming phone calls and triaging appropriately in a remote setting.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Strong written and verbal communication skills.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Ability to learn and utilize various computer programs including Microsoft® Excel, e-mail, Internet applications, and Microsoft PowerPoint.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Ability to accurately organize, review, and maintain electronic files and records.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Ability to adapt and respond effectively to changing demands in a remote work environment.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;">        </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">Ability to organize, prioritize, and manage multiple tasks independently and efficiently.</span></p>