Sales Engineering Manager, US

<h2>Company Overview</h2> <p>The Sales Engineering Manager, US, is responsible for leading and managing a team of Solution Architects (SAs) to support the Sales organization in driving new revenue across the U.S. and international mid-size enterprise markets. This role ensures the on-time delivery of high-quality, accurate, and competitive quotations and solution proposals for customers, with a primary focus on accelerating adoption of Claro's Innovation and Accelerator engine offerings — Cloud, AI Data Readiness Suite, IoT (video analytics, asset tracking, IoT connectivity), and Digital Transformation consulting — while leveraging the Foundation engine (Managed Network & Communications Services) and the Shield engine (Cybersecurity Solutions) to deliver Claro's single-source value proposition, while ensuring optimal utilization of Solution Architect resources. </p> <p> </p> <p>As part of Claro, this leader plays a critical role in evangelizing emerging-technology solutions, equipping the Sales organization to position Claro's differentiated portfolio against competitors, and ensuring the Solution Architecture team has the skills, tooling, and reference architectures needed to win in a rapidly evolving market. The Sales Engineering Manager serves as a key liaison among Sales, Product, Product Marketing, Innovation/Engineering, Service Delivery, Customer Care, vendors, partners, and internal teams to ensure solution accuracy, operational readiness, and a seamless transition from sales to delivery.</p> <h2>Responsibilities</h2> <p></p> <h3><strong>Leadership & Team Management</strong></h3> <ul> <li>Lead, manage, and develop a team of Solution Architects to ensure timely, accurate, and high-quality delivery of quotations, estimates, and solution documentation aligned with customer requirements.</li> <li>Assign and monitor workloads, balance Solution Architect resources across opportunities, and maintain productivity, utilization, and quality standards.</li> <li>Achieve Solution Architect human resource objectives by recruiting, selecting, onboarding, training, scheduling, coaching, and mentoring team members—particularly to strengthen bench depth in IT Managed Services, Cloud, AI/Data, and IoT solutioning.</li> <li>Communicate role expectations, conduct performance planning and evaluations, and provide continuous feedback, coaching, and professional development support.</li> <li>Enforce company policies, ethical standards, and professional practices across all Solution Architecture activities.</li> </ul> <h3><strong>Solution Strategy & Technical Leadership</strong></h3> <ul> <li>Drive the solutioning agenda for Claro’s <strong>Innovation and Accelerator engines</strong>, including: <ul> <li>Cloud (AWS, Azure, Claro Cloud, Google Cloud)</li> <li>AI Data Readiness Suite</li> <li>IoT solutions (video analytics, asset tracking, IoT connectivity)</li> <li>Digital Transformation consulting services</li> </ul></li> <li>Ensure the Solution Architect team builds and maintains deep technical and business expertise across these strategic growth areas.</li> <li>Maintain working knowledge of the <strong>Foundation engine</strong> (IT Staff Augmentation, Managed Network & Communications — SD‑WAN, UCaaS, MPLS, DIA) and the <strong>Shield engine</strong> (MDR+, UEM, Zero Trust, penetration testing, vulnerability management, security awareness) to enable bundled, cross-engine solutioning.</li> <li>Translate emerging-technology capabilities into measurable, vertical-specific business outcomes for mid-market enterprise customers across Claro’s target industries.</li> </ul> <h3><strong>Pre-Sales Execution & Commercial Support</strong></h3> <ul> <li>Ensure all quotations and proposals are complete, error-free, compliant with internal standards, and aligned with technical, commercial, and operational requirements.</li> <li>Support Sales teams in closing opportunities by prioritizing pursuits, anticipating competitive threats, addressing customer objections, and removing internal obstacles.</li> <li>Lead executive-level (C-suite and VP) technical conversations and orchestrate Proof-of-Concept (PoC) and Proof-of-Value (PoV) engagements that clearly demonstrate differentiated outcomes versus competitors and regional MSP/MSSPs.</li> <li>Collaborate closely with Sales leadership to support pipeline growth and effective opportunity execution across U.S. markets.</li> </ul> <h3><strong>Partnerships & Ecosystem Collaboration</strong></h3> <ul> <li>Develop and maintain strong working relationships with hyperscalers, OEMs, partners, and internal teams, including peer Solution Architect and Pre-Sales organizations across the América Móvil ecosystem.</li> <li>Partner with Service Delivery and Customer Care teams to ensure smooth handover from sales to delivery and address any transition, onboarding, or customer support needs.</li> </ul> <h3><strong>Operational Excellence, Metrics & Enablement</strong></h3> <ul> <li>Ensure accuracy of department metrics, statistics, and reporting in alignment with business needs and operational objectives.</li> <li>Maintain and update technical documentation, methodologies, KPIs, and best practices in organizational repositories, including reusable reference architectures and solution-design accelerators.</li> <li>Implement new procedures, productivity standards, and process improvements to enhance pre-sales efficiency, including the adoption of AI-assisted proposal tools, standardized vertical solution plays, and reusable solution assets.</li> </ul> <h3><strong>Industry, Compliance & Thought Leadership</strong></h3> <ul> <li>Stay current with industry trends, regulatory requirements, and compliance standards relevant to IT services and solution delivery, including AI governance, data privacy, and vertical-specific frameworks such as HIPAA, CJIS, PCI-DSS, FERPA, and NIST CSF.</li> </ul> <p> </p> <p> </p> <h2>Qualifications</h2> <p></p> <h3><strong>Education</strong></h3> <ul> <li><strong>Bachelor’s degree</strong> in Information Technology, Computer Science, Engineering, or a related discipline <strong>(Required)</strong></li> <li><strong>Master’s degree</strong> in Computer Science or a related discipline <strong>(Preferred)</strong></li> </ul> <h3><strong>Professional Experience</strong></h3> <ul> <li><strong>4–6 years</strong> of experience in IT services, consulting, or technology solutions environments <strong>(Required)</strong></li> <li><strong>1–3 years</strong> of experience in Solution Architecture, Pre-Sales, or technical leadership roles <strong>(Required)</strong></li> </ul> <h3><strong>Core Skills & Competencies</strong></h3> <ul> <li>Strong leadership, people management, and coaching capabilities <strong>(High proficiency)</strong></li> <li>Excellent communication and presentation skills, with demonstrated ability to engage executive-level stakeholders <strong>(High proficiency)</strong></li> <li>Proven ability to translate customer business requirements into scalable, secure, and compliant technical and architectural solutions <strong>(High proficiency)</strong></li> <li>Solid understanding of IT Services, Digital Transformation initiatives, Application Management Services (AMS), and software development lifecycles <strong>(High proficiency)</strong></li> </ul> <h3><strong>Language Proficiency</strong></h3> <ul> <li>Bilingual in <strong>English and Spanish</strong> <strong>(High proficiency)</strong></li> </ul> <h3><strong>Licenses & Certifications</strong></h3> <ul> <li><strong>Microsoft Azure Solutions Architect (or equivalent)</strong> — Microsoft Certified Solutions Associate (MCSA) <strong>(Preferred | Upon Hire)</strong></li> <li><strong>ITIL Foundation or higher</strong> — Information Technology Infrastructure Library <strong>(Preferred | Upon Hire)</strong></li> <li><strong>TOGAF Certification (or equivalent)</strong> or <strong>Certified Sales Associate (CSO)</strong> <strong>(Preferred | Within 180 days of hire)</strong></li> </ul> <h3><strong>Additional Certifications</strong></h3> <ul> <li>Additional industry-relevant cloud, security, architecture, or IT service management certifications are a plus.</li> </ul> <p> </p> <h2>What We Offer</h2> <ul> <li><em>Professional development</em></li> <li><em>A culture that celebrates success and diversity</em></li> <li><em>Medical, Dental, Vision</em></li> <li><em>16 Holidays, 15 days PTO, 7 sick days</em></li> <li><em>401k with a match and tuition reimbursement</em></li> </ul> <p>The base salary range for this position at the time of this posting is indicated above. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.</p> <p>Claro Enterprise Solutions, Inc. is an Equal Employment Opportunity (EEO) employer.</p> <p> </p> <h2>Pay Range</h2>USD $140,000.00 - USD $160,000.00 /Yr.