Service Center Operations Leader

Auto Import

Job Description:

  • Plans, organizes, leads, controls and coordinates the delivery of services in hazard outsourcing at a remote service center.
  • Responsible for maintaining client relations as it relates to outsourcing.
  • Manage multiple clients or multi-functional units requiring specialized knowledge.
  • Provides leadership to many associates.
  • Develops, secures approval of, and administers an operating budget for area(s) of responsibility.
  • Ensures all areas of responsibility projections and actual expenses meet budgeted objectives.
  • Manages and provides leadership to supervisory staff to ensure delivery of efficient and effective levels of service.
  • Actively participates in the hiring process for new team members.
  • Makes authoritative recommendations in such matters of discipline and terminations within area(s) of responsibility.
  • Partners with Trainers to develop function-specific orientation and training programs for area personnel.
  • Responsible for new client implementation as it pertains to hazard outsourcing.

Requirements:

  • Minimum of 2 years (Level II) or 3 years (Level III) demonstrated experience leading and developing exempt‑level employees (e.g., managers or supervisors) within a large‑scale, multi‑team operation
  • Excellent verbal and written communication skills
  • An understanding of human resource policies and procedures
  • Working knowledge of legacy servicing systems such as Alltel or MortgageServ and multi-client policies and procedures knowledge
  • General knowledge of mortgage servicing and regulatory and compliance procedures
  • Property insurance products including Assurant lender placed products
  • Overall business and financial knowledge relate to budgeting and operating a remote service center
  • Support the customer by practicing the corporate customer service objectives while providing value-added services.
  • Provides the leadership and coaching necessary to ensure the delivery of efficient and effective services provided by areas of responsibility.

Benefits:

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
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