System Administrator, IT Service Management -Remote – $90/hr. – temp 6 months

My client, a financial/mortgage company seeks a System Administrator to support the organization’s IT service management platform, ensuring data security and system availability, and providing expert guidance to improve processes, integrations, and team efficiency.

Type: Temp 6-month (possible perm position after)

Start Date: ASAP

Location: Remote (any time zone)

Pay Rate: $90/hr. + benefits.

Schedule: Monday - Friday, morning flexible schedule

FUNCTIONS

• Serve as platform expert — Lead advanced features for the service desk, asset management, and change control platform.
• Administer daily operations — Manage cloud-based infrastructure and connected systems.
• Maintain platform updates — Oversee enhancements, releases, and system upgrades with proper changelogs.
• Resolve performance issues — Troubleshoot and fix software problems.
• Collaborate across teams — Partner with Governance, EPMO, Sales, Ops, and Technology to support organizational needs.
• Develop reporting — Create metrics and dashboards for senior leadership.
• Automate workflows — Build cross‑system automations using Python, Azure, and Power Platform.
• Manage CI/CD automation — Use GitLab pipelines for automation code.
• Act as technical liaison — Serve as primary contact for third‑party providers and consultants.
• Improve processes — Identify operational gaps and drive process improvements.

Qualifications

• 3 yrs Experience in cloud-based IT
• Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar cloud‑based IT service management
• Integrations using systems such as Azure, Okta; HTTP requests.
• Knowledge of Asana, Trello, JIRA or other similar project management software for tracking development.
• Executes projects with little direction.
• Proficient ability in communicating issues, impacts, and corrective actions in written and verbal form following change management procedures.