Systems Specialist, Mission Readiness

Description:

• Intake, process, and close transactional requests across Deployment Operations, including sales order fulfillments, RMAs, inventory moves, cycle-count corrections, and asset transactions.
• Execute sales order fulfillments end-to-end in the ERP, including picking confirmations, shipment creation, serial and lot capture, and invoicing hand-offs.
• Open, track, and close RMAs while ensuring accurate disposition, warranty coding, and inventory receipt.
• Monitor and respond to transactional requests and tickets in Jira, Current, and related systems within defined SLAs.
• Serve as tier-1 support for bugs and issues across deployment digital tools by reproducing issues, capturing context, creating and tagging tickets, triaging severity, and escalating as needed.
• Create and manage tickets on behalf of users who report issues through Slack or walk-ups so every request is trackable.
• Maintain accurate records across ERP, WMS, and deployment tooling so transactions remain traceable and audit-ready.
• Reconcile discrepancies between physical and system state and flag root causes for systemic fixes.
• Keep knowledge base articles, SOPs, and training aids up to date for supported transactions and tools.
• Partner cross-functionally with Logistics, Technical Operations, Finance, and Trade Compliance to unblock holds on orders, returns, and shipments.

Requirements:

• Associate's or Bachelor's degree, relevant technical certifications, or equivalent hands-on experience.
• 2+ years of experience in operations, logistics, order management, help desk, customer service, or a similar support-oriented environment.
• Comfort working across multiple business systems such as ERP, ticketing, and CRM tools, and reconciling information between them.
• Exposure to creating or working tickets in Jira, ServiceNow, Salesforce Service Cloud, or a similar ticketing system.
• Strong attention to detail and a track record of processing work accurately under deadline pressure.
• Ability to follow established procedures and runbooks while knowing when to escalate.
• Hands-on exposure to executing transactions in an ERP such as NetSuite, SAP, or Oracle, or a similar business system (preferred).
• Familiarity with ticketing and business systems such as Salesforce, Jira, ServiceNow, or NetSuite (preferred).
• Experience processing RMAs or reverse logistics transactions in a hardware or technical services environment (preferred).
• Exposure to military, government, or defense/aerospace operations, including serialized asset tracking and export-controlled shipments (preferred).
• Basic proficiency with Excel or Sheets to perform quick data checks (preferred).
• Strong verbal and written communication skills (preferred).
• Detail-oriented with a customer-focused mindset (preferred).
• Willingness to learn and adapt in a fast-paced environment (preferred).

Benefits:

• US salary range of $98,000 to $130,000.
• Highly competitive equity grants included in the majority of full-time offers.
• Top-tier benefits for full-time employees.
• Comprehensive, competitive benefits package available at little to no cost to employees.