Urgently Hiring: Hybrid Customer Care Professional - Corporate Card Member with American Express

Join the American Express Team: Where Customer Experience Meets Exceptional Growth Opportunities

At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. When you join Team Amex, you'll become part of a dynamic team that values growth, learning, and exceptional customer service. We're looking for a skilled and passionate Hybrid Customer Care Professional - Corporate Card Member to join our team and help us deliver the world's best customer experience every day.

About American Express

American Express is a leading global payments and travel company that provides a range of products and services to individuals and businesses. Our company values are built around providing exceptional customer experiences, integrity, and a commitment to our colleagues and communities. We're a diverse and inclusive workplace that offers opportunities for growth, learning, and career development.

Job Highlights:

• Start Date: Immediate openings available
• Position: Hybrid Customer Care Professional - Corporate Card Member
• Company: American Express
• Compensation: Competitive salary with bonus incentives and comprehensive benefits
• Location: Remote (with flexible working arrangements)

What You'll Do as a Hybrid Customer Care Professional - Corporate Card Member

As a Customer Care Professional, you'll play a critical role in delivering exceptional customer experiences to our Corporate and Small Business Card Members. Your day-to-day responsibilities will include:

• Servicing inbound calls from Corporate and Small Business Card Members to understand their needs and recommend the right American Express benefits or services
• Delivering high levels of product and service knowledge to clearly communicate product features, benefits, and other elements of American Express Corporate Card services
• Building rapport, understanding customer needs, handling objections, and providing world-class customer service
• Responding to questions concerning accounts in a fast-paced, structured customer care environment
• Documenting necessary account information according to established policies and procedures, and adhering to all Regulatory and Compliance guidelines related to servicing and sales practices

Key Responsibilities:

Core Responsibilities:

• Provide exceptional customer service to Corporate and Small Business Card Members via inbound calls
• Develop a deep understanding of American Express products and services to make recommendations and resolve customer inquiries
• Work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment
• Document account information and adhere to Regulatory and Compliance guidelines

Additional Responsibilities:

• Continuously improve product and service knowledge to stay up-to-date on the latest developments and offerings
• Collaborate with colleagues to share best practices and provide support
• Participate in training and development programs to enhance skills and knowledge

Requirements and Qualifications:

Essential Qualifications:

• Two years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service call center environment (two years+)
• Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment
• Open availability for scheduling
• High School diploma or equivalent required; Bachelor's degree preferred

Preferred Qualifications:

• Experience working with corporate or small business card products
• Knowledge of financial services and products
• Certifications or training in customer service, sales, or financial services

Skills and Competencies:

To succeed as a Hybrid Customer Care Professional - Corporate Card Member, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to adapt to changing situations and priorities